Frequently Asked Questions

The pricing for each individual CE course can vary. The prices for each course can be seen on the Cases list page. All prices are in USD. If three or more cases are purchased, you will receive a discount as noted on checkout.

Yes, we always have at least one CPD/COPE approved case that you can complete for free and earn CPD/COPE-approved CE credit. Check out the “Cases” tab to see which ones are available for free. You must register first in order to take a case.

Once you’ve passed the quiz portion of a case, you can download your certificate immediately, or you can download it any time in from your Account Dashboard. Note: if you require your license number on the printed certificates, you may enter it in the PDF by clicking on the license field and typing it in. When you print your certificate, it will display right where you typed it.

All Optocase cases are approved by The Council on Optometric Practitioner Education (COPE) for a certain number of hours of credit as listed. The COPE accreditation is provided by the Association of Regulatory Boards of Optometry (ARBO) to accredit continuing education on behalf of optometric licensing boards.

Because licensing requirements are different in each country and state/province, you will need to check with your licensing body to verify how online, COPE-approved online CE credits apply to your licensing situation.

All COPE-certified continuing education courses have a period of validity. In the case of online learning courses, typically 3 years.

When a case expires it will be temporarily inaccessible while it undergoes a content review, update, and subsequent re-certification. Once re-certified, the course will be available again.

If you have purchased a case and do not complete the quiz portion before the expiry, you will be unable to complete the course until the update is complete. Once updated, you will gain access to the revised version.

If you are unable to complete a course before its expiry, please contact us to discuss a refund or a substitution.

The OE Tracker is a system operated by Association of Regulatory Boards of Optometry (ARBO). Its designed to help optometrists keep track of their continuing education courses.

Some boards of optometry ask their members to use the OE Tracker. Please refer to your board’s rules and regulations as to whether you are expected to use the OE Tracker.

For more information on the OE Tracker please visit ARBO’s site:

Optocase can send your course completion information to the OE Tracker on your behalf. To enable this please visit your account’s Profile page, enter you OE Tracker number, and check the box explicitly granting us permission to send your data to ARBO. We’ll send the following to the OE Tracker:
  • your OE Tracker number
  • the course’s COPE id
  • the date you completed the course
Timeline: We submit this data on a bi-weekly basis (or twice a month), in a batch or bulk process. It can take 1-2 weeks for your courses to appear within the OE Tracker.If you have a deadline approaching consider submitting your completion information directly to the OE Tracker. For information on sending your course information to the OE Tracker, please visit the ARBO organization’s website for the OE Tracker system at url: www.arbo.org/oetracker

Payments / Billing

All payments on Optocase.com are currently processed through Stripe.

Your sensitive card details are never sent to, nor stored on, Optocase.com servers. When you make a purchase your card information is sent direct from your web browser to our payment processor Stripe, so that we never have access to your sensitive card data.

If you opt to save your billing information for easier checkout, or purchase a subscription, your sensitive card information is only stored with the payment processor, and not on Optocase.com infrastructure.

At this time we accept the following credit and debit cards.

  • Visa
  • Mastercard
  • American Express

OCT Mastery Tips

Each week we feature expert analysis of a new OCT image. We take you through the relevant pathology, and what condition is indicated by the OCT. The highlight being a clinical pearl based on decades of experience by Ophthalmologist Dr. Sanjay Sharma.

The current and previous tips are free to access. Join the newsletter to be notified of new tips.

An archive of past OCT tips, with additional video commentary is now available through our OCT Academy program. More information on this program appears here, and in the OCT Academy FAQ items below.

Sign-up for our weekly newsletter to be notified of new OCT Mastery Tips. The latest and previous tips are free to access in our tip Archive.

The back catalog of OCT Tips with additional video commentary is available through our OCT Academy subscription. More information on this program appears here, and in the OCT Academy FAQ items below.

Optocase Live (Virtual) Events

Each month Optocase hosts live (virtual), interactive, distance learning, continuing education lectures with leading eye doctors. These sessions take place virtually via video conferencing software (Zoom), and typically provide 1-2 hours of CPD/COPE credit. Events typically take place on the third thursday of the month, and will be announced 1-2 weeks beforehand. We try to schedule these events each month, but this depends on speaker availability/scheduling.

These events are accredited as ‘live interactive distance learning’ courses by The Council on Optometric Practitioner Education (COPE). There will not be a testing component. It is the responsibility of the attendee as to whether a particular course meets the continuing education requirements of their licensing body.

The regular monthly Optocase LIVE events are accredited as a ‘Synchronous Virtual’ session by The Council on Optometric Practitioner Education (COPE) for a total of 1.0 CE credit hours. There will not be a testing component.

Attendees will need to check with their licensing body to verify whether this course meets the requirements of their jurisdiction.

For COPE accredited events, attendees will receive a attendance certificate for the event approximately 3-5 days after its conclusion. The certificate will be added to your (free) Optocase account, and can be downloaded from your account dashboard.

Notifications will be sent via email to attendees when the certificates become available. 

Online events offered through Optocase use Zoom as the technology platform. Zoom supports both laptop/desktop and most mobile devices.

Once registered for the event, you will receive an email with a unique link to join the session. Use this link on the day of the event to join the session. If you don’t yet have the Zoom client installed consider installing it before the session to ensure a smooth experience.

The Zoom client softwar can be download from their website at: https://zoom.us/download

The lecture will take place via the Zoom platform. Registrants will receive an email invite to the session. Reminders will also be sent out as the session approaches. Including 1-day and 1-hour prior to the session; to help make your join link easier to locate in your inbox. Please use the link within these emails to join the event.

If you don’t yet have the Zoom client installed on you computer or mobile device, you will be prompted to install it when you first click the link.

The regular monthly online Optocase Live events are included in the COPE Unlimited membership. Members should receive an email with information on how to access the event.

If you are COPE Unlimited member and have not received information about an upcoming event you wish to attend, please contact us.

Optocase may also hold other virtual and in-person stand-alone events that are not included in the COPE Unlimited membership. These will be available to purchase separately.

All live/virtual event sales are final. Reservations for Optocase events are nonrefundable and nontransferable. Please contact us with any questions or concerns.

OCT Academy

Overview The OCT Academy programs are subscription based plans which allows access to additional learning materials. We currently offer two plans outlined below:
  • OCT Academy – Expert
  • OCT Academy – CPD/COPE

Feature – Optocase Live – Monthly live-virtual CE lectures – CPD/COPE
CPD/COPE Unlimited members will be invited by email. If you don’t receive an invitation to the event please contact us.
  • Optocase hosts monthly COPE-approved, interactive, distance learning lectures. These take place virtually via video conferencing software, and typically provide 1-2 hours of CPD/COPE credit.
  • Subscribers to the annual CPD/COPE plan (CPD/COPE Unlimited) gain access to these monthly CE events at no additional cost.
  • These sessions take place virtually via video conferencing software (Zoom), and typically provide 1-2 hours of CPD/COPE credit. Events typically take place on the third thursday of the month, and will be announced 1-2 weeks beforehand. We try to schedule these events each month, but this depends on speaker availability/scheduling.
  • These events are accredited as ‘live interactive distance learning’ courses by The Council on Optometric Practitioner Education (COPE). There will not be a testing component. It is the responsibility of the attendee as to whether a particular course meets the continuing education requirements of their licensing body.
Feature – Unlimited CPD/COPE (yearly plan) – CPD/COPE
  • Yearly subscribers to the COPE plan (CPD/COPE Unlimited) can complete as many of our CPD/COPE courses as they wish during their subscription period.
Feature – OCT Archive – Expert CPD/COPE
  • Access to the searchable back catalog of our OCT Tips
Feature – Additional OCT Video Analysis – Expert CPD/COPE
  • Joining the OCT Academy program also adds additional video analysis and commentary to each OCT tip. The material adds new levels of context and insight, not included in the text portions of the tips.
Feature – Cornea Coach – Expert CPD/COPE
  • Join Dr. Ashley Brissette, assistant professor Weill Cornell Medicine in New York, as she reviews an anterior segment case with us. Tune in as she walks us through the presentation, diagnosis, and management, or problems occuring in the lens, cornea, and other structures. Also gain access to the archived episodes.
Feature – Glaucoma Coach – Expert CPD/COPE
  • Watch Dr. Hady Saheb, as he reviews with us a glaucoma case he has recently seen in his practise. He walks us through the case, reviewing the patient’s history, and pointing out important clinical features. Gain access to all of the previous episodes.
Feature – Neuro Coach – Expert CPD/COPE
  • Join Dr. Paul Freund, a neuro-ophthalmologist at Dalhousie University, as he walks us through neuro cases. Gain access to all of the previous episodes.
Feature – Journal Club – Expert CPD/COPE
  • Join us for a video discussion of new or noteworthy topics appearing in the peer reviewed literature, and gain access to the archived items.
Feature – Diagnostic Imagery Atlas – Expert CPD/COPE
  • Access to over 100 searchable cases with associated diagnostic imagery: Fundus/Clinical, OCTs, Angiograms.

A 14-day trial is available for the Expert plan.

When will I be billed?

Billing of your subscription to the OCT Academy will begin shortly after your trial ends. We’ll send you a reminder approximately seven days before your trial ends, and billing begins.

Preventing billing

During your trial period you can disable billing to prevent your trial from converting into a paid subscription. Visit your your account’s billing page, and choose the Disable Billing option. This will ensure that you will not be billed at the end of your trial.

Trial eligibiliy

Users can receive a trial once every 180 days.

Subscriptions

Overview

  • Service begins as soon as your payment is processed
  • Your subscription will renew automatically, unless auto-renew is disabled on the billing page
  • Renewal rates are subject to change, with reasonable prior notice
  • Manage your subscription from your account’s billing page

Renewal

Most subscriptions are initially configured to auto-renew at the end of their billing cycle. You’ll receive one or more email notifications prior to the renewal occurring. Users can control their subscription’s auto-renewal setting from their account billing page.

Cancelation & Refunds

Our general refund policy is outlined below. However, Optocase reserves the right to review refund requests on a case-by-case basis, and in its sole discretion, grant or deny the request.

 
Monthly subscriptions:
(Monthly plans are not currently available for purchase)
  • Expert plan — cancel within 14 days of initial subscription purchase for a full refund
  • CPD/COPE Unlimited plan — cancel within 14 days of initial subscription purchase for a full refund, minus the price of any redeemed ‘credit hours’ provided by the subscription. For more details, please read the COPE plan refund stipulation section below.
  • No refunds after 14 days from initial subscription purchase
Annual subscriptions
  • Expert plan — cancel within 30 days of initial subscription purchase for a full refund
  • CPD/COPE Unlimited plan — cancel within 30 days of initial subscription purchase for a full refund, minus the price of any redeemed ‘credit hours’ provided by the subscription. For more details, please read the CPD/COPE plan refund stipulation section below.
  • No refunds after 30 days from initial subscription purchase
CPD/COPE plan refund stipulation
  • If the ‘credit hours’ provided by the COPE plan are redeemed for a case, their dicounted cost ($10USD per ‘credit hour’) will be subtracted from the refunded amount.
  • For more information on the ‘credit hours’ provided by the CPD/COPE plan, please see the section ‘monthly credits’ within the OCT Academy – Overview faq item above.