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Frequently Asked Questions

The pricing for cases can be seen on the Cases page. All prices are in USD. If three or more cases are purchased, you will receive a discount as noted on checkout.

Yes, we always have at least one CPD/COPE approved case that you can complete for free and earn CPD/COPE-approved CE credit. Check out the “Cases” tab to see which ones are available for free. You must register first in order to take a case.

Once you’ve passed the quiz portion of a case, you can download your certificate immediately, or you can download it any time in from your Account Dashboard. Note: if you require your license number on the printed certificates, you may enter it in the PDF by clicking on the license field and typing it in. When you print your certificate, it will display right where you typed it.

All Optocase cases are approved by The Council on Optometric Practitioner Education (COPE) for a certain number of hours of credit as listed. Note that COPE was created by Association of Regulatory Boards of Optometry (ARBO) to accredit continuing education on behalf of optometric licensing boards.

Because licensing requirements are different in each country and in each state/province, you will need to check with your licensing body to verify how online, COPE-approved online CE credits apply to your licensing situation.

For the United States, some requirements can be seen here: www.arbo.org/ce_req.php

All COPE-certified continuing education courses have a period of validity. In the case of online learning courses, typically 3 years.

When a case expires it will be temporarily inaccessible while it undergoes a content review, update, and subsequent re-certification. Once re-certified, the course will be available again.

If you have purchased a case and do not complete the quiz portion before the expiry, you will be unable to complete the course until the update is complete. Once updated, you will gain access to the revised version. If you are not satisfied, please contact us to discuss a refund or a substitution.

The OE Tracker is a system operated by Association of Regulatory Boards of Optometry (ARBO). Its designed to help optometrists keep track of their continuing education courses. Some boards of optometry ask their optometrists to use the OE Tracker. Please refer to your board’s rules and regulations as to whether you are expected to use the OE Tracker.

For more information on the OE Tracker please visit ARBO’s site:

Optocase can send your course completion information to the OE Tracker on your behalf. To enable this please visit your account’s Profile page, enter you OE Tracker number, and check the box explicitly granting us permission to send your data to ARBO. We’ll send the following to the OE Tracker:
    • your OE Tracker number
    • the course’s COPE id
    • the date you completed the course
  We submit this data on a bi-weekly basis, and it can take a number of days for your information to appear within the OE Tracker. If you have a deadline approaching consider submitting your completion information directly to the OE Tracker. For information on sending your course information to the OE Tracker, please visit the ARBO organization’s website for the OE Tracker system at url: www.arbo.org/oetracker

Payments / Billing

All payments on Optocase.com are currently processed through Stripe.

Your sensitive card details are never sent to, nor stored on, Optocase.com servers. When you make a purchase your card information is sent direct from your web browser to our payment processor Stripe, so that we never have access to your sensitive card data.

If you opt to save your billing information for easier checkout, or purchase a subscription, your sensitive card information is only stored with the payment processor, and not on Optocase.com infrastructure.

At this time we accept the following credit and debit cards.

  • Visa
  • Mastercard
  • American Express

OCT Mastery Tips

Each week we feature expert analysis of a new OCT image. We take you through the relevant pathology, and what condition is indicated by the OCT. The highlight being a clinical pearl based on decades of experience by Ophthalmologist Dr. Sanjay Sharma.

The current and previous tips are free to access. Join the newsletter to be notified of new tips.

An archive of past OCT tips, with additional video commentary is now available through our OCT Academy program. More information on this program appears here, and in the OCT Academy FAQ items below.

Sign-up for our weekly newsletter to be notified of new OCT Mastery Tips. The latest and previous tips are free to access in our tip Archive.

The back catalog of OCT Tips with additional video commentary is available through our OCT Academy subscription. More information on this program appears here, and in the OCT Academy FAQ items below.

OCT Academy

Overview The OCT Academy programs are subscription based plans which allows access to additional learning materials. We currently offer two plans outlined below:
  • OCT Academy – Expert
  • OCT Academy – CPD/COPE
Feature – Optocase Live – Monthly live-virtual CE lectures – CPD/COPE
CPD/COPE Unlimited members will be invited by email. If you don’t receive an invitation to the event please contact us.
  • Subscribers to the annual CPD/COPE plan (CPD/COPE Unlimited) gain access to monthly COPE-approved interactive distance learning lectures. These take place virtually via video conferencing software, and typically provide 1-2 hours of CPD/COPE credit. We try to schedule these events each month, but this depends on speaker availability/scheduling.
  • These take place virtually via video conferencing software (Zoom), and typically provide 1-2 hours of CPD/COPE credit. Events typically take place on the third thursday of the month, and will be announced 1-2 weeks beforehand.
  • These events are accredited as ‘Synchronous Virtual’ (formerly ‘live interactive distance learning’) courses by The Council on Optometric Practitioner Education (COPE). There will not be a testing component. It is the responsibility of the attendee as to whether a particular course meets the continuing education requirements of their licensing body.
Feature – Unlimited CPD/COPE (yearly plan) – CPD/COPE
  • Yearly subscribers to the COPE plan (CPD/COPE Unlimited) can complete as many of our CPD/COPE courses as they wish during their subscription period.
Feature – OCT Archive – Expert CPD/COPE
  • Access to the searchable back catalog of our OCT Tips
Feature – Additional OCT Video Analysis – Expert CPD/COPE
  • Joining the OCT Academy program also adds additional video analysis and commentary to each OCT tip. The material adds new levels of context and insight, not included in the text portions of the tips.
Feature – Cornea Coach – Expert CPD/COPE
  • Join Dr. Ashley Brissette, assistant professor Weill Cornell Medicine in New York, as she reviews an anterior segment case with us. Tune in as she walks us through the presentation, diagnosis, and management, or problems occuring in the lens, cornea, and other structures. Also gain access to the archived episodes.
Feature – Glaucoma Coach – Expert CPD/COPE
  • Watch Dr. Hady Saheb, as he reviews with us a glaucoma case he has recently seen in his practise. He walks us through the case, reviewing the patient’s history, and pointing out important clinical features. Gain access to all of the previous episodes.
Feature – Neuro Coach – Expert CPD/COPE
  • Join Dr. Paul Freund, a neuro-ophthalmologist at Dalhousie University, as he walks us through neuro cases. Gain access to all of the previous episodes.
Feature – Journal Club – Expert CPD/COPE
  • Join us for a video discussion of new or noteworthy topics appearing in the peer reviewed literature, and gain access to the archived items.
Feature – Diagnostic Imagery Atlas – Expert CPD/COPE
  • Access to over 100 searchable cases with associated diagnostic imagery: Fundus/Clinical, OCTs, Angiograms.

A 14-day trial is available for the Expert plan.

When will I be billed?

Billing of your subscription to the OCT Academy will begin shortly after your trial ends. We’ll send you a reminder approximately seven days before your trial ends, and billing begins.

Preventing billing

During your trial period you can disable billing to prevent your trial from converting into a paid subscription. Visit your your account’s billing page, and choose the Disable Billing option. This will ensure that you will not be billed at the end of your trial.

Trial eligibiliy

Users can receive a trial once every 180 days.

Subscriptions

Overview

  • Service begins as soon as your payment is processed
  • Your subscription will renew automatically, unless auto-renew is disabled on the billing page
  • Renewal rates are subject to change, with reasonable prior notice
  • Manage your subscription from your account’s billing page

Renewal

At the end of each billing cycle your subscription will renew automatically. You’ll receive an email notification a few days prior to the renewal occurring. You can disable auto-renewal at any time from your account’s billing page.

Cancelation & Refunds

Our general refund policy is outlined below. However, Optocase reserves the right to review refund requests on a case-by-case basis, and in its sole discretion, grant or deny the request.

 
Monthly subscriptions:
(Monthly plans are not currently available for purchase)
  • Expert plan — cancel within 14 days of initial subscription purchase for a full refund
  • CPD/COPE Unlimited plan — cancel within 14 days of initial subscription purchase for a full refund, minus the price of any redeemed ‘credit hours’ provided by the subscription. For more details, please read the COPE plan refund stipulation section below.
  • No refunds after 14 days from initial subscription purchase

Annual subscriptions
  • Expert plan — cancel within 30 days of initial subscription purchase for a full refund
  • CPD/COPE Unlimited plan — cancel within 30 days of initial subscription purchase for a full refund, minus the price of any redeemed ‘credit hours’ provided by the subscription. For more details, please read the CPD/COPE plan refund stipulation section below.
  • No refunds after 30 days from initial subscription purchase

CPD/COPE plan refund stipulation
  • If the ‘credit hours’ provided by the COPE plan are redeemed for a case, their dicounted cost ($10USD per ‘credit hour’) will be subtracted from the refunded amount.
  • For more information on the ‘credit hours’ provided by the CPD/COPE plan, please see the section ‘monthly credits’ within the OCT Academy – Overview faq item above.
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